8WWW Privacy Policy
This policy explains what personal information is collected when you register or play on the 8WWW platform, where it is stored, how long it is kept, who it may be shared with, and how you can view or request deletion of your data.
In short: We never sell your data. Information is only shared with third parties to the extent necessary to provide our services.
What data we collect
The following types of information are collected when you create an account on 8WWW and during your continued use of the platform.
At registration
- Full name and date of birth
- Mobile number (linked to your bKash, Nagad, or Rocket account)
- Password (stored in encrypted form — we never see it directly)
- District or city of residence
At the time of identity verification before the first withdrawal
- Photo of National ID (NID), passport or driving licence
- A selfie (to match against your submitted document)
Automatically while you use the platform
- IP address and connection time
- Browser type and operating system
- Which games were played and for how long
- Deposit and withdrawal history
Why do we collect this information?
Every piece of information we collect has a specific reason behind it. The table below explains each one in detail.
| Type of Data | Why It's Needed | Legal Basis |
|---|---|---|
| Name & date of birth | Creating your account and confirming age (18+) | Contractual obligation |
| Mobile Number | Login verification, payment connection and urgent notifications | Contractual obligation |
| NID / Passport | Confirming your identity before the first withdrawal | Legal requirement |
| IP address | Fraud detection and region verification | Legitimate interest |
| Gaming history | Bonus calculation, VIP tier assignment and Responsible Gaming monitoring | Legitimate interest |
| Deposit & withdrawal records | Financial accounting and dispute resolution | Contractual and legal obligation |
How is payment and financial information protected?
When you make a deposit at 8WWW, your bKash, Nagad, Rocket, Upay or bank transfer details are sent directly to the payment gateway. We never store your mobile banking PIN or bank account number.
Transaction records (amount, time, method) are kept on our servers in encrypted form and are used only for financial accounting and dispute resolution.
Warning: 8WWW will never ask for your bKash PIN or OTP over phone or chat. If anyone does, it is a fraud attempt.
How long is your data retained?
Your data is kept for as long as your account remains active. Once the account is closed, the following rules apply.
| Type of Data | Retention period after account closure | Cause |
|---|---|---|
| Financial transaction records | 5 years | Required for legal and financial auditing |
| Identity verification documents | 5 years | Fraud prevention and legal obligation |
| Gaming history | 3 years | Bonus dispute resolution |
| Communication records (chat logs) | 2 years | Ensuring service quality |
| Marketing preferences | Deleted immediately | Consent withdrawal takes effect |
What information is shared with third parties?
8WWW never sells your data to advertisers or data brokers. Information is shared only with the parties listed below and only to the extent needed to deliver the service.
- Game Providers (Evolution, JILI, Red Tiger, FA Chai, JDB, Sexy Gaming): Your player ID, bet amounts and results — for verification purposes only.
- Payment Processors: The minimum information needed to complete a transaction — never your PIN or password.
- Identity Verification Services: NID or passport number, only before your first withdrawal and only once.
- Legal Authorities: When required by a court order or investigation — never voluntarily.
Data protection agreements are in place with all third parties mentioned above, and they are obliged to use your information solely for the purpose of delivering the service.
Cookies & browsing data on the 8WWW site
Our website and app use cookies. Cookies are small files stored in your browser that help remember your login state and monitor site performance.
Types of cookies used
- Essential cookies: Required for login sessions and security checks — the site cannot function without these.
- Functional cookies: Remember your language preference and the last game you played.
- Analytics cookies: Help us understand which pages are used most — no personally identifiable information is collected.
You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause issues with logging in.
What are your rights over your data?
You have several important rights regarding your personal information.
| Right | What you can do | How long it takes |
|---|---|---|
| Access | You can request a copy of all information we hold about you | 7 working days |
| Data Correction | You can request to fix any incorrect name, number, or address on your account | 3 business days |
| Data Deletion | You can request to close your account and delete all data (except what is required to be kept by law) | 14 business days |
| Stop Marketing | You can contact us via live chat to stop receiving promotional messages | 24 hours |
| Data Portability | You can download your transaction and game history | 7 working days |
To use any of these rights, message us on live chat 24/7. Your request will be processed after your identity has been verified.
Our Stance on Protecting Minors
8WWW strictly does not accept registrations from anyone under 18 years of age. Date of birth is collected at the time of registration, and age is confirmed via NID or passport before the first withdrawal.
If someone registers with false information and is later found to be a minor, their account will be closed immediately. Any deposited funds will be returned, but no bonuses will apply.
For parents and guardians: If you believe a minor in your household is accessing this site, please let us know via live chat — we will take prompt action.
When Can This Policy Change?
This privacy policy may be updated due to changes in our services or legal requirements. If any changes are made, you will be notified via SMS to your registered mobile number or through an in-app notice.
For major changes, you will be asked to read and accept the updated policy after logging in. If you do not agree, you will have the option to close your account and withdraw your deposited funds.
Who to Contact for Privacy-Related Questions
For any questions, requests, or complaints about your data, please reach out to our support team directly.
- Live Chat: Available 24/7 — the fastest way to get a resolution.
- Help Centre: FAQ Section — find answers to common questions there.
All data-related requests are processed after your identity has been verified. For urgent matters, live chat is the most effective option.